Contact information
We're here to help with any questions about your order, sizing, products, or our policies. Reach out to our customer care team using any of the options below.
Customer Care
Email: info@harutani.com
Phone: +1 (307) 333-7237
Customer Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM ET
Order & Product Questions
For questions about existing orders, returns, shipping, or product details, please include your order number (if applicable) so we can assist you as quickly as possible.
- Questions about blade size, steel type, or which knife to choose
- Order status or tracking support
- Return, refund, or exchange inquiries
- Knife care, sharpening, and steel information
Response Times
We aim to respond to all inquiries within 1–2 business days during our customer service hours.